Terms of Sale
WHO SELLS — the company named at the bottom of this page, through krahs.app. These terms apply to every order placed on this site.
HOW AN ORDER BECOMES A CONTRACT — placing an order is an offer. For card and crypto the contract is formed when the payment is confirmed. For bank transfer and cash we send a proforma first; the contract is formed when we receive the payment. We may refuse an order — for example if an item cannot be produced or delivered to your address — and in that case you pay nothing.
PRICES — every price on this site is in euro and already includes the VAT that applies to your order; nothing is added at the end. Delivery is added at checkout and is shown before you pay, except for privacy phones, where delivery is included in the price. Import duty and customs handling are set by your country and paid by you wherever they apply: outside the EU always, and on the few items we print and ship from the United States even for an EU delivery — see our shipping page.
RIGHT OF WITHDRAWAL (APPAREL & ACCESSORIES) — as a consumer you may withdraw from an apparel order for any reason within 14 days of the day you, or a person you named, received the goods, without giving a reason. Tell us by email to support@krahs.app or with the model withdrawal form on the returns page; the notice counts from the day you send it. You send the goods back within 14 days of your notice to the return address printed on the packing slip in your parcel (the facility that made the item; it differs by item), unworn beyond trying on and with their labels. The return postage is refunded to you against the receipt, so the return costs you nothing. We refund the price, the standard outbound delivery and the return postage within 14 days of your notice, by the method you paid with, and may hold the refund until the goods are back or you show proof of posting. Apparel is printed for you after you order, but the size and colour you pick from our fixed range are not a specification of yours, so this right applies to every apparel item we sell.
PHONES & PRIVACY DEVICES — each device is bought and configured for you with a custom privacy operating system and cannot be reset to a standard state, so it is made to your specification and the right of withdrawal does not apply once configuration has begun (Art. 103(c) of the Spanish Consumer Act, RDL 1/2007); the returns page says what happens if a device is faulty.
IF SOMETHING IS WRONG WITH THE ITEM — this is separate from the right of withdrawal and is not affected by it. A defective, misprinted or damaged item is replaced or refunded at no cost to you; the returns page explains what to send us and by when. A refund is paid back by the method you paid with, and we start it within 5 business days of accepting your claim and never later than 14 days; how long it then takes to reach you depends on your bank, card scheme or the network. Every order is priced in euro and a refund returns that euro amount; a crypto payment refunded on-chain is converted back to coin at the rate on the day we send it, so the coin amount can differ from the one you paid — tell us and we pay the euro amount by SEPA transfer instead. The returns page sets out the whole route. Your statutory rights as a consumer remain intact.
DELIVERY — apparel production takes 3 to 5 business days, then the carrier takes over; times per destination are on our shipping page. For a privacy phone we source the handset in 2 to 5 business days and prepare it in 1 more, and we dispatch within 5 to 7 business days of your payment (the steps themselves take 3 to 6; the rest is our buffer); if sourcing your model runs longer we tell you before we ship. We deliver to your door wherever the carrier offers it; where it does not, the parcel goes to the nearest access point and the exact location arrives with your tracking.
PRIVACY PHONES — availability and the final price are confirmed before the invoice. Phones are paid by bank wire, BTC or cash against a proforma; card payment is not available for them. Phone sales are final: report a defect within 48 hours with video evidence and we assess it individually, and a defect we confirm is repaired or replaced at no cost to you, or refunded in full if neither is possible. This does not affect your statutory rights if the device is faulty.
THOSE 48 HOURS ARE OUR SPEED, NOT YOUR DEADLINE — telling us in the first two days, with a short video, is simply the fastest way to get a fault fixed, and a fresh report is easy to act on. It is not a cut-off, and neither is the 30 days we ask for on apparel photos. The legal guarantee of conformity runs for three years from delivery under Spanish law whatever you do in those two days, and nothing written here shortens it.
WHAT WE DO NOT PROMISE — we improve privacy posture through device preparation and configuration. Privacy also depends on your own behaviour, the apps and accounts you use, your SIM or eSIM identity, your network provider and your legal environment. We make no claim of absolute anonymity.
PAYMENT SAFETY — the only payment details that are genuine are the ones shown on your order page at krahs.app/order. We never ask you to pay to a different IBAN, wallet or account. If a document does not match that page, do not pay and write to us.
LAW AND DISPUTES — Spanish law applies. If you are a consumer, you keep the protection of the mandatory rules of your country of residence, and you may take a dispute to a consumer arbitration body instead of a court. The European Commission closed its online dispute resolution platform on 20 July 2025, so the link that used to sit here would lead nowhere; in Spain the route is the consumer office of your municipality or region, or the Junta Arbitral de Consumo. Write to us first — support@krahs.app — because most of it is faster to settle directly.
Your data is handled as described in our privacy policy.